All returns MUST be authorized by Mid-West General Merchandise and done through the eBay returns page. Please do not send back products without contacting Mid-West General Merchandise. You’ll be able to return your purchase for up to 30 days from the original purchase date. If a product arrives as defective or damaged in transit, please contact us within 10 days of shipment. Products must not be used or expired, in the same condition that you received them and with their original packaging. All products must be returned in resalable condition as per eBay rules. Health and Beauty products, shampoo, vitamins, and supplements and so on. must be returned unopened, in their original packaging and can’t be used or expired. Products must be sent back the use of a trackable shipping method. We can only refund the price of the item. After we receive and check out your return, your refund will be processed and will be applied to your PayPal account within 5 business days. A 20% restocking fee applied for returned items.