We provide a 30-day period for refund on all products, but please be aware of the following conditions.:
# We must receive the returned merchandise within thirty days of your purchase date.
item must be returned in brand new condition with all of the
accessories. The manufacturer seals on the item must still be intact.
If the item or packaging has any physical damage (burnt, chipped,
cracked, seals broken, etc) or if there are accessories missing, your
RMA case will be voided and the item will be returned to you.
# Any product described as “not refundable” on the product details page is not eligible for the 30-day refund policy.
Note that all refund requests are subject to a 15% restocking fee. We
will waive the restocking fee if testing proves that the item you
received is defective or if you plan to make another purchase of
# Note that we don’t ship to APO address.
Returns for Repair or Replacement (RMA: Return Merchandise Authorization)
We provide a 30-day repair or replacement warranty. The RMA process is as follows.
Request an RMA Number
All product returns must
have an RMA number so that they are able to be identified. To obtain an RMA
number, please send a request via eBay message.
Send the Product to us
Once your RMA number has
been issued, we can provide our return address via email. Please
respond to that email with your tracking number. (For product
replacement or refund requests, please return the entire item package
including all accessories. Package contents will be examined for
completeness before a replacement or refund is issued.)
The RMA is Processed
If a replacement was
requested, a new order will be generated once the RMA is approved.
Updates on the replacement order will be sent out via email. If a refund
was requested, a credit memo will be generated once the RMA is
approved. In 3-5 business days, the refund amount will be credited to
you via the original payment method.The overall turnaround time for a
return is about 7-10 business days from the time the shipment is
received by our RMA department (3-6 business days for RMA processing and
3-4 business days to expedite the refund or replacement).
All defective, dead on arrival (DOA)
items will be inspected and tested by our RMA department. If the item
is tested to be in working condition, the RMA will be rejected and the
item will be returned to you.
All items described as “new” should come with a manufacturer warranty. For repair or replacement inquiries after 30 days, please contact the manufacturer directly.
Please note that any
physical damage will automatically void the product warranty and any
products that exhibit physical damage will be returned to you. We highly
recommend reading the manufacturer’s instructions carefully before
installing your product.
Please make sure that your
item is in reality defective and that you have ruled out all possibilities
of incompatibility before returning the product. When we receive the
returned item, we must test it thoroughly to verify that it is indeed
defective because our suppliers (usually the manufacturer) will not
accept returns or exchanges for functional items. If we resolve that
the returned item is in working condition, we can ship it back to you.
Return shipping is to be paid by the Buyer.