Payment

We currently only accept PayPal payment.

Shipping

The package will be shipped via UPS Ground, USPS, or with LTL Freight depending on the item. If you want more information on the carrier, please contact us. Your order will ship within the stated handling time from the order date. This shipping amount qualifies only to customers within the continental US. We do not ship to Alaska, Puerto Rico or Hawaii. A tracking number and receipt will be provided upon completion of transaction.

Please note: The shipping address associated with your PayPal account will be used to ship your order. Please make sure your PayPal account is set to the address you wish us to ship to before you place your order.

Returns

Rural King’s return policy is designed to be as hassle-free and fair as conceivable. We want you to be completely satisfied with your purchase but remember that sometimes an item needs to be returned or exchanged. No worries! Returns and exchanges can be made within 30 days of receipt for any reason*.

*See exceptions below

How to Return an item:

To initiate the return process, please send us an eBay message regarding your order. You are going to be provided a Return Authorization Number. This Return Authorization Number will need to be attached to the package that is sent back to us.

Non-Defective Items (Changed mind, misordered)

You are responsible for all return shipping costs on non-defective items.

If your item qualified for Free Shipping upon return of the non-defective item the original shipping charge incurred will be deducted from the amount of the refund.

Non-Defective Large Items (Changed mind, misordered)

For returns of non-defective large item(s), you are responsible for paying return freight. Freight fees on large item range between $50.00 and $500.00.

Canceling an Order

If you wish to have to cancel an order or make changes, the request must be made within two hours of placing the order and requested through eBay.

Large Item Return Policy (defective, damaged, etc.)
Due to the expense of shipping heavy items, large items are subject to additional terms.

• Be sure to carefully inspect all Heavy Item (freight) deliveries for damage before signing the bill of lading as freight handling charges cannot be refunded. If item(s) arrive damaged or defective, you must note this on the shipping receipt and refuse delivery to avoid paying return freight charges. If this is not done, You are going to be responsible for return freight charges back to us or the manufacturer. Please notify us of any delivery problems as soon as conceivable to expedite the refund process.
• In situations where a damaged product can be repaired by either a factory-technician or end-user, Rural King may opt to provide replacement parts and/or a service technician instead of returning the whole item

Please note that you are going to be responsible for the additional freight costs in the following instances:

• You miss your delivery appointment
• You refuse or return a non-damaged, non-defective item

Important Exceptions

Gasoline Powered Items

All generator sales are final. Because of their product nature, Rural King cannot accept returns of gas or diesel-powered items once said items have contained oil or gas. Once said items have been used they must be repaired at an authorized service center under the manufacturer’s warranty.

Global Shipping Program Items

Items purchased under the Global Shipping Program (purchases outside of the U.S.) aren’t eligible to be returned. eBay itself does not support returns through the Global Shipping Program, so we are unable to send return labels for those items.

Restocking Fees

In order to keep our prices low, we will be able to charge a restocking fee in certain instances to recoup the cost associated with returns. A restocking fee of up to 20% will be assessed in the following situations.

• Merchandise that has been visibly used or worn
• Orders “Refused” without authorization
• Returns that were shipped back after 30 days of the date received (Note: unless authorized, late returns will be rejected)
• Any return that is not the result of defective/damaged merchandise or a shipping error

Important Note: Some items that are shipped directly from the manufacturer are subject to a restocking fee regardless of their condition.

Warranty and Parts Info

After 30 days, purchases made from Rural King are no longer covered by our Return Policy. After this time, products are covered by their respective Manufacturer’s Warranty and in most cases, may be brought to an Authorized Service Center for repair.

Contact Us

If at any time you have questions regarding this auction feel free to send us an eBay messsage. We are available to answer questions about the product, shipping, the listing on eBay, or about our returns policy.

About Us

Rural King has over 100 stores in a 12 state area (Illinois, Indiana, Kentucky, Tennessee, Ohio, Michigan, Missouri, Pennsylvania, Florida, North Carolina, West Virginia, and Virginia) and is continually growing! Rural King boasts the best customer service and prices. Why order from an individual when you’ll order from a company that can provide you service and selection unmatched by your average eBay seller.