Description
MASTERS OF THE UNIVERSE® LORD MASQUE FIGURE – MOTU
Lord Masque can’t hide his true nature… he uses his mighty powers in service of Shokoti, but in the back of his demon disguise he’s nothing more than an evil shadow. A fan favorite from the Filmation series, Lord Masque arrives with a sword and shield.
AKA: Kelson Van, Masque, Rakka
Known For House of Shokoti, Part 1
Magiks, teleportation, shapeshifting
Associates:Shokoti, Trap Jaw, Count Marzo
Favorite Movie: The Man in the Iron Mask
Payment
Pay Method
• Immediate payment is required upon purchase.
• We accept payment through U.S. PayPal accounts only. PayPal allows you to pay using a major credit card or transferring funds directly from your bank account. Sign up for PayPal now!
Pricing and Taxes
• Your packing invoice will reflect the amount paid for your order. Gift receipts aren't available. Online discount codes, coupons, and gift cards/gift certificates aren't valid for use on eBay.
• We are legally required to collect sales tax in states where we maintain a physical presence. The amount of tax charged on an order is calculated based on the shipment’s destination and local sales tax laws.
• Our shipping and processing fees are taxable because they include the cost of processing your order, handling and packaging your items, and delivering them to their final destination.
Shipping
Canceling or Changing an Order
Once you submit an order, you must email Mattel Customer Service through eBay Messaging to attempt to cancel or change it. We are unable to honor requests once orders have entered the shipping process.
Shipping and Processing Fees
Our shipping and processing fees are posted with each item and include the cost of processing your order, handling and packaging your items, and delivering them to their final destination. Surcharges may apply to larger items or orders shipping to remote locations.
Delivery Time Estimate
• Orders usually ship from our warehouse within 1 - 2 business days. Business days are Monday through Friday, excluding U.S. federal holidays.
• We ship orders to U.S. destinations including Alaska, Hawaii, and APO/FPO addresses only.
• Shipments to PO boxes and APO/FPO addresses are through the United States Postal Service.
• Tracking information is generally sent within a day of order shipment.
• We currently offer Standard, Expedited and Next Day shipping options. Processing times vary depending on items in your order and your shipping destination. Free Shipping promotions apply to Standard Shipping only.
Standard (FedEx Home Delivery) – allow 7-8 business days
Expedited (FedEx 2-Day Delivery) – allow 1-2 business days from date shipped*
Next Day (FedEx 1-Day Delivery) – allow 1 business day from date shipped*
*Order must be placed by 1 pm ET (Eastern Time) on a business day to meet delivery estimate.
Mattel is not responsible for shipping delays resulting from technical, mechanical or weather-related activity.
Product Availability
Our products are very popular, so the availability of items posted by Mattel is subject to change quickly. We encourage you to make your selections promptly to ensure availability.
Returns
Return Policy
• If for any reason you're not completely satisfied with your purchase from Mattel’s eBay store, you may return your selection with original proof of purchase for a right away refund (less shipping and processing) within 30 days of receipt.
• Your item(s) must be in the condition received and in the complete original box and/or packaging.
• If an item is sold as a set, individual components of the set may not be returned for a refund.
• You must obtain a Return Merchandise Authorization (RMA) number from Mattel Customer Service through eBay Messaging before returning your product.
• Refunds are processed through PayPal and are for the purchase price of the item(s) plus applicable sales tax only. Shipping and processing fees are non-refundable. We are unable to issue refunds to gift recipients.
How to Request a Return Merchandise Authorization (RMA)
If for any reason you're not completely satisfied with your purchase from Mattel’s eBay store and your product is in its complete original box, please email Mattel Customer Service through eBay Messaging to request an RMA number and instructions on how to print a mailing label (return shipping not included). We can not accept any returns without an RMA and all unauthorized returns will be returned to sender.
Defective Products
If you receive a rare defective item, please email Mattel Customer Service through eBay Messaging to request an RMA and to discuss options.
Packing and Sending Your Return
1) Once you receive your RMA label by email, print the label.
2) Pack the items securely in a corrugated shipping box. You may re-use your original shipping box if all old shipping labels and barcodes are removed.
3) Seal the box and affix the RMA label securely to the outside of the box.
4) Send your return to us using an insured, trackable ship method. We can not issue refunds for products not received, nor do we accept packages sent COD.
Return Confirmation
• Please allow 2 business days for your return to be processed upon receipt in our warehouse.
• You'll receive notification through eBay confirming your return has been received and processed. You might also log into your My eBay account to confirm your return was received and processed.
• Please allow up to two billing cycles for your refund to appear on your credit card commentary.
Undeliverable Shipments
When packages are returned to us as undeliverable, We can attempt to contact you by email to obtain a different shipping address to re-ship the order. If we are unable to contact you, We can process a refund.
Customer Service
Your satisfaction is important to us. If you have questions about our products or your purchase, email Mattel Customer Service through eBay Messaging for assistance. Our goal is to respond to you within 1 business day.
Please include the following information so we will provide the most efficient service:
• Subject
• eBay Item Number
• Your eBay Buyer ID
About Us
Mattel is a creations company that inspires the wonder of childhood. Our mission is to be the recognized leader in play, learning and development worldwide. The Mattel Family of Brands consists of one of the best-selling global consumer brands including Barbie®, the most well liked fashion doll ever produced, Hot Wheels®, Monster High®, American Girl®, Thomas & Friends® and Fisher-Price® brands, including Little People® and Power Wheels®, MEGA® Brands, including MEGA BLOKS® and RoseArt®, among many others. Mattel also creates a wealth of lines and products made in collaboration with leading entertainment and technology companies. At Mattel, we are Creating the Future of Play!
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