We are an independently owned and operated small business based in Northern California. We also work nation wide to provide you with the best service available. We strive to bring you excellent customer service and the lowest prices imaginable. We are here 24 hours a day to serve you! Please join us in our journey to becoming one of the crucial reputable stores on eBay.
Your satisfaction is very important to us and we do offer a 14 day hassle free return policy. Returns do not cover any misuse, physical damage or customer neglect. We can pay for return shipping on defective items on a case by case basis. Returns may be subject to a 15% restocking fee.
We can ship to the lower 48 states for free. Please inquire for shipping rates to Alaska/Hawaii. International Shipping is also available on most orders via eBay’s Global Shipping Program (Please see above). Please try to provide a physical address as we cannot guarantee shipment to a Po Box. Items shipped to a Po Box aren’t eligible for expedited or 1 day shipping services. Most items can be shipped to APO,FPO and DPO Addresses, Except: Cell Phones and Services, Computers, Standalone Lithium Batteries, Lithium batteries packed one by one with equipment (products that come with lithium batteries installed are permitted for shipping to APO and FPO addresses), Furniture, Outdoor Living items. Most orders ship within 1-3 business days of payment being received or cleared. In the event that the item is unavailable or on back order, you are going to be contacted immediately with the option for a full refund. Please make sure your mailing address is correct before you pay. Renleys is not responsible for fallacious shipping addresses.
Please do not hesitate to contact us for any reason. We can typically respond to all emails within 24 hours. If you do have a problem with an order, please contact us before filing a case or leaving negative feedback. Most problems can be solved much more efficiently through a simple email or phone call. Above all, we want to make sure you are satisfied with your transaction.
Q: Do you charge sales tax?
A: We charge sales tax only in certain states, please see our sales tax table for a complete view of the rates and states in which taxes are charged.
Q: Do you offer expedited and 1 day shipping services?
A: Yes, we offer expedited shipping on all listings and 1 day shipping on select items. Please see the shipping and payments tab for more information on this particular listing.
Q: I entered the flawed address at checkout, what should I do?
A: Please attempt to contact us as soon as imaginable to see if we will be able to update the order. If we will be able to’t, it is very important make arrangements with the shipping carrier to reroute your package.
Q: I sent an email to your paypal address why didn’t you respond?
A: Emails sent to our paypal payment address will typically not be answered for security purposes. Please message us through the ebay message sytem, this is your best protection as a buyer.